Shipping & Returns
SHIPPING POLICY
Products ship within 1-3 business days from your order date.
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame. Packages will not be shipped to a PO BOX. At this time, we do not offer overnight shipments. Orders would be shipped once payment is confirmed and cleared.
Demiya’s Ex’Cluv Closet reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
In rare instances, our carrier service may experience transit delays. Please understand that Demiya’s Ex’Cluv Closet is not liable for such delays caused by our carrier service or acts of nature. Therefore, refunds or chargebacks will not be honored as a result of transit delays caused by these factors.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to Demiya’s Ex’Cluv Closet, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist.
The shipping address is misspelled by the customer.
The shipping address is missing information (i.e. apt/bldg/suite number).
The carrier is unable to safely deliver the package after at least one attempt.
The addressee has moved.
The addressee has refused the package.
RETURN & EXCHANGE POLICY
Returned to sender and all returned packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a flat restock fee of $35.
We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Demiya’s Ex’Cluv Closet does not take responsibility for lost, misplaced, or incorrectly delivered shipments. All returns and return to shipper shipments will incur a flat restock fee of $35